Click on the link at the bottom of this page to reveal the steps.įix: Use the steps in Related Topics (FAQ) Diagnosing and Fixing a Proxy Server Issue shown below. Click on the link at the bottom of this page to reveal the steps.įix: To verify if your instance of the Server Unavailable message is due to unnecessary proxy settings, run the diagnostic tool called "LicenseSupportDiagnostic.exe" that is included with the License Support installer.
If you don't have the installer on your computer, download and unzip the License Support installer from the iLok License Manager page. You don't need to run the installer, just look inside the "Troubleshooting" folder for the "LicenseSupportDiagnostic.exe" tool. Run this application as administrator by right-clicking the file and choosing "Run as administrator" and look at the result of the first of the three tests it completes.ĭownloading and executing this enabled iLok to work on my Win 7 Ultimate platform. LicenseSupportInstallerWin64_v5.0.The Full versions of the Trigger 2 and SSD5.5 plug-ins use iLok for licensing, and users will need to create an iLok ID and download the iLok License Manager application to access their license.
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